According to the EU Distance Selling Directive, the consumer is protected by a number of safeguards and entitlements. 123Toner is committed to complying with this directive. With this in mind you are entitled to a fourteen-day ‘cooling-off period’, whereby you are entitled to return your purchase to us for any reason* within fourteen days of receipt of same, and be refunded the price that you paid, minus the shipping charge. This safeguard applies only where the products in question are unopened, unused, undamaged, and returned to us in full saleable condition. Charges for return-shipment must be borne by the purchaser. In the event that you have ordered the incorrect consumables for your machine, and opened same (outer box or inner packaging) then we cannot refund in part or full. For items ordered incorrectly, or for items that are not required any longer, 123Toner reserves the right to decline to accept returns and also to levy a re-stocking fee.
Please note: If you’ve ordered an item in error and opened its packaging we cannot accept it back!